Good to know.
Answers about personalization, shipping, returns, custom orders and care. If yours isn’t here, write to me.
Ordering and personalization.
How does personalization work?
Choose the design and the option on the tote’s page. Then type your initials or name there exactly as you want them stitched, capitals and all. It carries over to checkout, where you can check it before you pay. What you type is what I stitch.
Can I see a preview before I order?
Yes. Every tote page has a small embroidery hoop where you can type a name and see it in thread. It’s a quick digital preview, not a proof, and each piece is made one at a time, so placement varies a little.
Can I order more than one?
Yes, change the quantity at checkout. Every tote in one checkout gets the same name or initials, tote color and thread color. For different names, check out once per name, or send me the whole list in a custom order letter or the bridal party planner.
Which tote colors can I choose?
Beige is all natural canvas. Blue is the same natural canvas with a navy blue stripe. Pick your color on the tote’s page and confirm it at checkout.
Which thread colors can I choose?
Navy, light blue, pink, purple, yellow or white, on any tote. The photos show each design in one color. Pick yours on the tote’s page to preview it, then choose the same color at checkout.
How big is the tote?
18.5 × 12 × 5.5 in, handles 26 in long. Roomy enough for a laptop, a towel or a weekend’s worth of odds and ends.
How do I pay?
Checkout is handled by Stripe. Your card details go to Stripe and never touch this site.
Shipping and returns.
How much is shipping?
Shipping is free anywhere in the United States. I don’t ship outside the US.
How long will my order take?
Every tote is embroidered to order and usually ships within 5 to 10 days, then USPS delivers it in a few more. If you need it by a certain date, tell me in a custom order letter before you buy and I’ll let you know if I can make it.
For Christmas, please order by December 5.
Can I return or exchange a tote?
Because every piece is personalized and made to order, I can’t accept returns or exchanges. If something arrives damaged or isn’t right, please reach out and I’ll do my best to help.
Custom and group orders.
Can you make a matching set for my bridal party or group?
Yes. For a bridal party, use the bridal party planner. For any other group, send me the names, quantity and date in a custom order letter. I’ll put together one quote for the whole set.
Can you stitch my logo, artwork or a saying?
Yes. Send it with a custom order letter before you order, along with how many you need, and I’ll make sure it will translate well into thread. Send the highest quality file you have; vector artwork is best. Thread colors, placement and size can all be worked out together.
Artwork that isn’t ready for embroidery needs to be digitized into a stitch file first. That’s a one time setup fee of $15 to $40, depending on how detailed the design is, and each extra design or logo on a tote is $10. Reorders of the same approved design don’t pay the setup again unless something changes.
You’ll approve a proof before I start stitching. Once it’s approved and work has begun, changes may not be possible.
Do you offer bulk pricing for businesses and events?
Yes. Businesses, weddings, events, organizations and client gifts are all welcome. Tell me the rough quantity and design in a custom order letter and I’ll send a quote. Orders of 10 or more are 10% off, and 25 or more are 15% off. Custom and group orders are paid in full before I start stitching.
Do you make anything besides totes?
Custom requests for other pieces, like sweatshirts, are welcome. Write to me with your idea.
Care.
How do I care for my tote?
Spot clean or gently hand wash as needed, then air dry. Please don’t iron directly over the embroidery.
Privacy.
What happens to my information?
When you write to me, your name, email and message come to my inbox so I can reply. When you buy, Stripe handles the payment and shares your order, name and shipping address with me so I can make and ship your tote. I don’t sell your information. This site uses Meta’s pixel to measure ads.
